Troubleshooting Easy CD Creator

Frequently Asked Questions • Problems Reading Recordable CDs • Getting Help

Frequently Asked Questions

Is Easy CD Creator 5 Basic compatible with Windows 2000 or Windows XP?

Easy CD Creator 5 Basic is compatible with Windows 2000 Professional, Windows XP Home Edition, and Windows XP Professional. In addition it is also compatible with Windows 95/98/Me/NT4.

NOTE: Upgrading to Windows 2000 or Windows XP from an existing Windows 95, 98, Me, or NT4 system may cause compatiblity problems with your installed software because vendors often have different versions of their software for Windows 95/98/Me/NT4/2000/XP, or because the same software is installed differently depending on the operating system involved. If you upgrade from Windows 95, 98, Me, or NT4 to Windows 2000 or Windows XP, you must reinstall Easy CD Creator 5 Basic.

Why won't the music CD I made play on my home or car CD player?

To play the CD in your home or car CD player:

The CD must be made in the standard CD audio format (the Red Book standard). Home or car CD players cannot read audio files (for example, WAV, MP3, or WMA) on a Mac or ISO 9660 formatted CD.
If the CD you made has a single session only, the session must be finalized.
If the CD you made has multiple sessions, only the first session can be played on most home or car CD players. The first session must be finalized.
If the CD you made was recorded with a CD-RW disc, you cannot play it on most home or car CD players.
The CD player must be MultiRead capable--check with the manufacturer for details. If the CD player is not MultiRead, it may have problems reading from a CD-R disc (some brands of CD-R media may work better than others).

How do I make a music CD from multiple CDs?

You can easily make a music CD from multiple CDs. See Making a Compilation Music CD.

Problems Reading Recordable CDs

If you have successfully recorded a CD but have problems reading it, here are some suggestions:

The CD can be read on the CD-Recorder but not on a standard CD-ROM drive.

CD-ROM drives cannot read data from a session that is not finalized. You may want to try a different brand of CD-R media. If possible, use CD-R media that is recommended by the CD-Recorder manufacturer.
The CD can be read on your CD-Recorder but when you insert the CD in a standard CD-ROM drive, the following occurs:
- The CD is ejected.
- You receive error messages.
- You have random problems accessing some files or directories.
  
  You may have a CD-ROM drive that is not well calibrated. Try reading the CD in a different CD-ROM drive, or try a different brand of CD-R media. If possible, use CD-R media that is recommended by the CD-Recorder manufacturer.

Getting Help

Online Help

Additional details are provided in each application's Online Help. Online Help is available:

In Easy CD Creator, from the Help menu, select Contents and Index.
In DirectCD, click Help in the upper right corner of the window.
In CD Copier, from the Help menu, select Help Topics.

Easy CD Creator Online Support

If you can't find the answers you're looking for in the Easy CD Creator Online Help or the User's Guide, you can get the most current information from our Website at http://www.roxio.com.

Back to Contents Page