Copyright 1999 Hewlett-Packard. All Rights Reserved. ------------------------------------------------------------------------ This README.TXT file provides documentation for the Disaster Recovery process that supplements the on-line user's manual and help. If information in the user's manual or help file conflicts with information presented here, the information in this README file should be considered correct and the most recent. You may want to print this file for a reference during the Disaster Recovery process. ------------------------ How to use this document ------------------------ To exit this program hold down the key and press 'F'. Then select exit from the menu or type 'X'. To scroll through this document use the arrow keys. ------------------------------------- The following subjects are discussed: ------------------------------------- 1. The Disaster Recovery Process 2. Creating the Disaster Recovery Set 3. Using a SCSI Device 4. Performing Disaster Recovery 5. Troubleshooting 6. About Your Backup Device 7. Changing Hardware Settings During Disaster Recovery 8. Backups Protected by Passwords 9. Dual Boot Systems 10. Disaster Recovery on FAT32 or DBCS Systems 11. Disk Compression 12. Creating New Backup Sets 13. The ASPI Manager software is not installed, BIOS Setting on HP Pavilion Systems 14. Disk Space Error When Restoring NTFS Backup to FAT 1. The Disaster Recovery Process ------------------------------------------------------------------------ Disaster Recovery is the process of restoring an entire Windows system in the event of a major system problem, such as a hard disk failure. Create a backup immediately so that you are prepared for restore BEFORE you have a problem with your system. In order to recover your system, you must back it up. The more regularly and frequently you back up, the more likely you will be able to recover your most current data. To recover your Windows system, you must back up all files located on your Windows boot drive. Disaster Recovery takes a few extra steps, but eliminates a lot of extra work if a serious problem occurs. If you have made your Disaster Recovery Set and back up your system regularly, you can recover all of your files at any time. When trouble strikes and you decide you need to restore your entire system, you can do it quickly and easily. NOTE: You cannot perform a selective Disaster Recovery. The file selection dialog box will not be available. The entire backup set chosen for recovery will be restored. Usually, you will create your Disaster Recovery Set by selecting "OK" when prompted to do so during first launch of the backup software application. However, if you did not create Disaster Recovery Set then, you can do it now by performing the steps outlined below: 2. Creating the Disaster Recovery Set ------------------------------------------------------------------------ The first step in securing the data on your system is creating the Disaster Recovery Set. The DR Set will contain the information necessary to recover your system. The Recovery Wizard will guide you through the steps required to create the DR Set with easy-to-follow instructions for protecting your valuable data. Once the DR Set has been created, it will allow you to recover your system should your hard drive fail, even if your Windows operating system will not start. To create the Disaster Recovery Set you will need the following items: - One or more blank, formatted 1.44MB diskettes - Windows 9x installation CD - Media for your backup device To create your Disaster Recovery Set, simply select "Recovery Wizard" from the Tools menu and follow the instructions on the Wizard screens. NOTE: If you are using a SCSI device for Disaster Recovery, you may be prompted for a DOS ASPI driver. Please refer to the topic "Using a SCSI Device" in this README for instructions on entering the correct drivers when creating Disaster Recovery Set. 3. Using a SCSI Device ------------------------------------------------------------------------ If you are using a SCSI device you will be prompted for the 16-bit DOS ASPI driver(s) for your SCSI host adapter. The driver may be located in the directory where the SCSI software is installed (e.g. C:\EZSCSI for Adaptec). Also some drivers require command line parameters for the host adapter to communicate properly with the backup device in MS-DOS. A field is present for entry of command line parameters if needed. If you are unable to locate the SCSI ASPI driver(s) and/or command line parameters, refer to your SCSI host adapter user manual or contact the manufacturer of your host adapter. Here is an example of an ASPI driver and its associated command line parameters: ASPI4DOS.SYS /d /z (where "ASPI4DOS.SYS" is the driver and "/d /z" are the command line switches) NOTE: This driver is used for the Adaptec 154x series of SCSI host adapters. Please refer to your host adapter user manual for the drivers and command line switches need for your host adapter. 4. Performing Disaster Recovery ------------------------------------------------------------------------ Before using Disaster Recovery : 1. First, decide if another recovery method can be implemented instead. For example, if the problem appears to be a Windows system problem, such as a corrupt registry, try to recover by following the steps outlined in your Microsoft Windows 9x User's Manual before using Disaster Recovery. 2. If your hard drive failed completely and you have replaced it, Disaster Recovery may be the best method for recovery. However, you may also consider re-installing Windows 9x, re-installing your backup software, then selectively restoring the rest of the files you need. To use Disaster Recovery: 1. Replace any lost hard drives with comparable drives. Note: In order to recover all your information, Disaster Recovery must have at least as much hard disk space as existed before the drive failure 2. Insert the Windows Startup Disk (diskette #1 of the DR Set) into your machine's 3.5" boot floppy drive and restart your computer. A DOS screen appears. 3. If a Windows Startup Disk #2 was created (not all systems require the creation of a second diskette), insert that diskette into your machine's 3.5" boot floppy drive, then press any key. The Disaster Recovery screen appears. 4. If necessary, you may prepare your hard disk at this time, using the following tools, by pressing ENTER: DDIFF use DDIFF to view any differences between your current and original hard drive configurations *FDISK use FDISK to re-partition your hard disk *FORMAT use FORMAT to format one or more partitioned drives (e.g. FORMAT C:) *SYS use SYS to install the system boot files onto the hard disk (e.g. SYS C:) *For instructions on the use of the above utilities please refer to your Windows 9x user manual, or contact Microsoft. NOTE: If you alter your drives by using FDISK or partition utility, you must reboot with Windows Startup Disk #1 prior to using the FORMAT and SYS utilities or proceeding to the following steps. When you are done preparing your hard disk, at the prompt, type (Your boot floppy drive letter):\RECOVER and press ENTER. 5. To continue with Disaster Recovery, press F5. Your system files will be copied from the diskette to your hard drive. The following prompt should appear: Please insert the Disaster Recovery media into your (device name). 6. Insert media #1 of your Disaster Recovery Set into your device when prompted, then press ENTER. If your Disaster Recovery Set spans more than one media, you are prompted to insert the next piece of media in the sequence it was created. You will then be prompted to select a drive, or volume, to recover. If you have only one drive, it will automatically be selected for recovery and this prompt will not appear. 7. Select the volume that you wish to recover by highlighting the volume using the Up and Down arrow keys, then pressing ENTER. You will then be asked to confirm your selections before recovering your information. 8. Press ENTER to confirm your selections. NOTE: If media #1 of your Disaster Recovery Set is not in your drive, you will be prompted to insert it at this time. 9. Once the volume has been recovered, a summary of the process will be displayed. To exit this screen, press ENTER. If there is more than one volume to be recovered, you may select it at this time. After recovering the volume(s), you may wish to view the REPORT.TXT file which contains a text summary of the files that could not be recovered. If you wish to view this file, you must first exit the program by pressing the key twice, then typing EDIT REPORT.TXT. After reading the text, press F, then press X to exit the editor. Your recovery is complete. Remove any media from your machine and restart your computer. NOTE: It may be necessary to restart your computer more than once if any hardware in your system has changed since your Disaster Recovery Set was created. 5. Troubleshooting ------------------------------------------------------------------------ Memory Errors You may now try to load some drivers high. This is done by taking a line with "DEVICE=" on it and changing it to "DEVICEHIGH=" leaving the rest of the line the same. Do not do this for "HIMEM.SYS" or "EMM386.EXE". Once you have finished editing CONFIG.SYS, save the file and reboot with Windows Startup Disk #1. * WARNING * Some drivers do not function when loaded high. This is the reason the drivers are not loaded high by default. 6. About Your Backup Device ------------------------------------------------------------------------ When you create the Disaster Recovery Set, information about the backup device you selected for use with Disaster Recovery is stored on the Startup Disk. This information includes the settings (IRQ,DMA, IO Address, etc.) for communication with the backup device. If the settings change, then the Windows Startup Disk(s) must be recreated so this information is updated. If you change from your current backup device to a different one, you will need to recreate the Disaster Recovery Set to accommodate the new backup device. Disaster Recovery does not support compressed devices, such as Stacker. Recovery of dual or multi boot systems is not supported. Partitions other than the Windows 9x partition backed up may not boot correctly. For this scenario we recommend that the partitions be setup, boot loader created, Windows and the backup application installed, and then restore the hard disk through the backup software. 7. Changing Hardware Settings During Disaster Recovery ------------------------------------------------------------------------ Use the Disaster Recovery Setup Utility to change hardware settings for a backup device during Disaster Recovery. 1. Boot from Windows Startup Disk #1. 2. Ensure Windows Startup Disk (disk 2 if a 2-disk set) is writable (not write-protected) and insert it into the drive. 3. Type SETUP at the DOS Prompt. Disaster Recovery Setup Utility screen appears. To move between selections use the tab, or the arrow keys. To make a selection type Y or N, or use the space bar to toggle between Yes and No. A description of the selected option appears at the bottom of the screen. 4. Follow the directions on the screen and make the necessary changes to your hardware settings. 8. Backups Protected by Passwords ------------------------------------------------------------------------ While using Disaster Recovery, you are unable to restore backups that are protected by double-byte character set passwords. 9. Dual Boot Systems ------------------------------------------------------------------------ Disaster Recovery will not restore a dual boot system (a system that has two operating systems installed). 10. Disaster Recovery on FAT32 or DBCS Systems ------------------------------------------------------------------------ If you are running a Disaster Recovery on FAT32 (OSR2 and Win98) or DBCS systems, you can significantly reduce the recovery time by adding the line "SMARTDRV 4096" to the AUTOEXEC.BAT, and rebooting your system. 11. Disk Compression ------------------------------------------------------------------------ Disaster Recovery does not support DRVSPACE or other disk compression during a restore. If disk compression was in use on your system at the time of the full backup, Disaster Recovery may not be able to completely restore your files to the same sized disk. 12. Creating New Backup Sets ------------------------------------------------------------------------ You must create a new backup set after installing, or when upgrading from a previous version of your backup software. Backup sets from previous products are not supported in Disaster Recovery. 13. The ASPI Manager software is not installed, BIOS Setting on HP Pavilion Systems ------------------------------------------------------------------------ Some HP Pavilions are configured with the BIOS setting for the parallel port set to "OS Controlled". This setting may cause Windows 9x Disaster Recovery Startup Disk(s) to fail boot and cause Windows NT to lock up. To resolve this issue, the parallel port setting in the BIOS Setup must be changed to "Enabled". To change the parallel port setting to "Enabled": 1. During startup, start the BIOS Setup program by pressing when the blue HP logo screen appears, but before the Operating System initializes. 2. Press the right arrow key to select the Advanced screen. 3. Using the down arrow key, select "I/O Device Configuration". 4. Using the down arrow key, select "Parallel Port". 5. Change the "OS Controlled" setting to "Enabled" by pressing <+> twice. 6. To exit, press ESC twice, and press ENTER> to save the new setting. 14. Disk Space Error When Restoring NTFS Backup to FAT ------------------------------------------------------------------------ If you create a backup on a NTFS (NT File System) drive/drive partition, and attempt to restore that data to a FAT32 (File Allocation Table) drive/drive partition, an error message may appear indicating that not enough disk space is available. Backups created on NTFS drive/drive partitions should be restored to NTFS formats.