-----------------------------------------------------------------
                     What is Handheld Mail?
                        December 26, 1999
-----------------------------------------------------------------

The Mail application comprise two components: 
(1) The client software that runs under Palm OS(TM) software
(2) A conduit to synchronize e-mail data between the handheld and 
    the user's E-Mail application

Unlike many other handheld e-mail solutions, a separate e-mail 
server is not required. Instead, the handheld works with your 
E-Mail application to provide true inbox synchronization. 

The key advantage of Mail is that it eliminates the problem of 
maintaining more than one E-Mail application.


Who would typically use Mail?

Two types of users would benefit from using Mail: 

Corporate User - Someone like an IS administrator who is 
interested in supporting handhelds used by members of the 
organization. This person may set up dedicated systems for Mail 
dial-in support and would like the product to be secure, easy to 
install and easy to maintain. In this regard, Mail must work with 
the existing corporate E-Mail system. 

Individual User - Someone who is interested in creating and 
viewing e-mails with the handheld. This user would use Microsoft 
Exchange or Outlook, Lotus cc:Mail, or Eudora as their E-Mail 
application.

 
What's required to access e-mail?

These two checklists will help you determine if you can use Mail:

Will you use a handheld to access e-mail locally or remotely? 

  Locally

  * Must have a supported E-Mail application. 
  * Palm Desktop software must run on Windows 95, 98 or NT. 

  Remotely

  * Must have a supported E-Mail application. 
  * Palm Desktop software must run on Windows 95, 98 or NT.
  * Must satisfy all requirements for running network HotSync 
    technology.


Which E-Mail applications are supported?

Mail works with MAPI (Microsoft) and VIM (Lotus) E-Mail 
applications that run on Windows 95, 98 or NT. 

In theory, any MAPI or VIM compliant packages should work with 
Mail. There may, however, be slight differences in vendor 
implementations of these standards, and we have not thoroughly 
tested all clients that claim to support MAPI or VIM. 

Initial support for: 

Lotus cc:Mail 2.5, 6.0, 7.0 or higher
 (Any cc:Mail version should work if it employs cc:Mail Post 
  Office version DB 6 or DB 8; this includes cc:Mail 2.2)
Microsoft Exchange 4.0 or higher (or Windows Messaging) 
Eudora Pro 3.0.3 or higher
Eudora Lite 3.0.3 or higher


Not currently supported*:

Lotus Notes 4.5 
Novell GroupWise 5 
America Online (AOL) 
CompuServe 
DEC All-in-One 
Eudora Pro 2.x 
Netscape Mail 
PROFS 
UNIX Pine 


*Note: Access to some of these E-Mail applications is supported 
if using Microsoft Exchange or Outlook as the client to the 
account. Also, see the web site at http://www.palm.com for 
information on third-party software that may be added to support 
these E-Mail applications.


Does Mail support POP3 (Internet Mail)?

This is not supported by the built-in mail client.  Third-party 
solutions such as HandMail (see http://www.smartcodesoft.com/) 
support POP3.


Can I use my handheld to access e-mail from my America Online 
account?

This is not supported at this time. AOL's E-Mail application does 
not support MAPI or VIM, so we currently have no mechanism to 
support full synchronization of e-mail. Some third-party 
solutions such as HandMail (see http://www.smartcodesoft.com/) 
support AOL.


Can I use my handheld to access e-mail from my CompuServe 
account?

Yes. It is possible to access e-mail from your CompuServe account 
if Microsoft Exchange (or Outlook) is used as the client with the 
CompuServe gateway. The handheld does not work directly with 
CompuServe's E-Mail application.


Does Mail work with Eudora?

Yes. Eudora Pro 3.0.3, Eudora Lite 3.0.3, and later versions.


Does Mail work with a Macintosh desktop?

Macintosh support for mail is available through 3rd-party 
software providers. See the web site www.palm.com/macintosh/ for 
details.


Can I access e-mail without an ISP?

Yes, as long as you subscribe to an optional compatible e-mail 
service such as PilotMail Online.

PilotMail Online is an e-mail service that allows you to send and 
receive e-mail without relying on your desktop PC, ISP, or any 
proprietary software. Please visit the web site 
http://www.pilotmail.net for more information on PilotMail 
Online. (Note: PilotMail Online is in no way affiliated with Palm 
Computing, Inc. PilotMail Online is a separate company entirely 
responsible for supporting its own product.)


Can I access e-mail without going through my PC desktop?

Yes, if you subscribe to an optional compatible e-mail service 
such as PilotMail Online (please see previous question) or 
utilize a third-party product like Hand Mail (see 
http://www.smartcodesoft.com/).


Copyright
=========
Copyright © 1999 Palm Computing, Inc. or its subsidiaries. All 
rights reserved. Palm Computing, Palm OS, Graffiti, Palm Modem, 
and HotSync are registered trademarks, and Palm, the Palm 
Computing Platform logo, and the HotSync logo are trademarks of 
Palm Computing, Inc. or its subsidiaries. Other product and brand 
names may be trademarks or registered trademarks of their 
respective owners.