----------------------------------------------------------------- Palm IIIc (TM) Readme File December 26, 1999 ----------------------------------------------------------------- Congratulations on your purchase of a Palm Computing(R) connected organizer. This readme file contains important information about your organizer and the companion Palm(TM) Desktop organizer software. We strongly recommend reviewing this entire document for information not available in the handbook. HelpNotes Several HelpNotes are provided to help with installation and troubleshooting of the Palm Desktop software and organizer. These files are located in the "\Helpnote" folder on the CD-ROM as well as under the default Palm installation folder (normally, "c:\Palm\Helpnote"): Readme.txt - General information (this file) Comports.txt - Troubleshooting serial and IR connections Files301.txt - List of files installed Mail.txt - Handheld e-mail support information Register.txt - Information about electronic registration Outlook.txt - Information about synchronizing with Outlook TABLE OF CONTENTS ================= INSTALLATION - Installing Palm Desktop software using the CD-ROM - If the CD-ROM does not automatically start - Upgrading from an earlier version of Palm Desktop software - Upgrading from Palm Desktop for IBM WorkPad software - Upgrading if you have 15 categories in your applications - Cannot install Word or Excel macros for Palm Desktop software - No free serial ports for a HotSync(R) operation - Euro font support for Microsoft Windows - Installing applications from the Add-On Folder TIPS - Synchronizing your computer with more than one organizer - Getting the best results with infrared (IR) beaming - Hints for conserving battery life - Checking memory information - Hints for using Mail - Printing the euro symbol MACINTOSH SUPPORT TECHNICAL SUPPORT INFORMATION INSTALLATION ============ Installing Palm Desktop software using the CD-ROM* -------------------------------------------------- *In the U.S. and Canada, call 800-881-7256 for disk fulfillment. 1. Close all open Windows programs and disable virus-scanning software. 2. Remove your organizer from the cradle. 3. Insert the Palm Desktop CD-ROM into the CD-ROM drive. 4. The Install Program on the CD-ROM automatically starts. If the CD-ROM does not automatically start ------------------------------------------ 1. In Windows, click Start, and then choose Run. 2. Enter x:autorun.exe (where x: is your CD-ROM drive) Upgrading from an earlier version of Palm Desktop software ---------------------------------------------------------- It is not necessary to uninstall your current version of Palm Desktop software before you install this new version. The Install Program automatically detects an earlier version of Palm Desktop software and updates the system files appropriately. If you decide to install Palm Desktop software into a different directory, the Install Program automatically copies your data files into the proper location. Upgrading from Palm Desktop for IBM WorkPad software ---------------------------------------------------- If an earlier version of Palm Desktop for IBM WorkPad software exists on your computer, it should be uninstalled prior to installing this version of Palm Desktop software. Doing so will ensure that the program functions correctly. Upgrading if you have 15 categories in your applications -------------------------------------------------------- If you are upgrading and you have any applications in which you have created the maximum of 15 user-defined categories, BE SURE to delete the default user-defined categories "Business" and "Personal" from your new organizer before you perform a HotSync operation. Deleting these two categories ensures that your 15 user-defined categories will be transferred to your Palm Desktop software. If you do not delete the default user-defined categories, two categories that you created are deleted. You do not lose the records that are in those categories, but the records are moved to the Unfiled category. Here's why: By default, your organizer includes categories in each application (except Date Book). Two of these categories, "All" and "Unfiled," are system-defined and cannot be modified. Other categories, such as "Business" and "Personal," known as user-defined categories, also appear by default. You can rename or delete any user-defined category, including those that appear by default. You can have a maximum of 15 user-defined categories in each application. To find out how many user-defined categories you have in each application, go to each application, tap the category pick list in the upper-right corner of the organizer screen, and tap Edit Categories. Cannot install Word or Excel macros for Palm Desktop software ------------------------------------------------------------- If either Microsoft Word or Excel are currently running (or if they are not installed on your computer), you receive an error message when you install Palm Desktop software indicating that the macro files will be installed in your Palm Desktop directory. To correct this situation after installation is complete, open your Palm Desktop directory and copy the file PALMAPP.DOT to the Microsoft Word startup folder: "C:\Program Files\Microsoft Office\Office\Startup\" For Microsoft Excel, copy the file PALMAPP.XLT to the Microsoft Excel startup folder: "C:\Program Files\Microsoft Office\Office\XLStart\" These files are required to make the drag-and-drop feature in Palm Desktop software work correctly. No free serial ports for a HotSync operation -------------------------------------------- If you do not have any free serial ports for your organizer, you may choose to share your serial port between the cradle and another serial device. To allow the other device to have access to the serial port, you have to close the HotSync Manager. If you plan to share your serial port often, you may wish to call up the HotSync Setup menu in Palm Desktop software (also found in the Palm Desktop directory) and set the HotSync Manager loading option to Manual. This prevents it from loading automatically every time you restart your computer. Euro font support for Microsoft Windows --------------------------------------- If a message appeared during installation indicating that euro- enabled fonts were not found on your computer, you should update your system fonts. If you did not see this message, your computer supports the euro symbol; you can skip the rest of the information in this section. Your Palm Computing organizer includes built-in support for the new euro currency symbol. When you perform a HotSync operation, the euro symbol is transferred to your Desktop application like any other piece of data on your organizer. The symbol shows up in your Desktop application, however, only if you are using the fonts that support the symbol. These fonts do not reside with your Desktop application, and they are not produced by Palm Computing; rather, they are part of the operating system of your desktop computer. If you are using Microsoft Windows 95 or Windows NT 4.0, you can download free font upgrades that support the euro symbol from the Web. For more information, visit the following web site: http://www.microsoft.com/windows/euro.asp Microsoft Windows 98 supports the euro and has all the necessary fonts and built-in drivers to use the symbol. Installing applications from the Add-On Folder ---------------------------------------------- Included in the Add-On Folder are a few applications that are ready to be installed on your organizer. AlbumToGo lets you view color images or photos on your Palm IIIc (TM) organizer. AlbumToGo includes a drag-and-drop desktop for JPEG images. Simply drag a JPEG image right onto the AlbumToGo Desktop and then perform a HotSync operation. Challenge a friend or the computer to a game of backgammon with ChromaGames backgammon. The powerOne calculator from Infinity Softworks, Inc. gives you access to basic and advanced math functions; for example, you can calculate the due date of an upcoming project or the amount of sales tax you paid. Please read the information each application's folder within the Palm folder for more detailed information. To install the applications, do the following: 1. Open the Palm Desktop software and click Install. 2. Click Add. 3. Select the applications you want to install. 4. Click Open, and then Click Done. During the next HotSync operation, the applications will be installed on your device. TIPS ==== Synchronizing your computer with more than one organizer -------------------------------------------------------- If the computer running Palm Desktop software synchronizes with more than one Palm Computing organizer, each organizer MUST have a unique name. You assign the username to your organizer the first time you perform a HotSync operation. Please be aware that synchronizing more than one Palm Computing organizer with the same username causes unpredictable results and, potentially, loss of your personal information. Getting the best results with infrared (IR) beaming --------------------------------------------------- The two organizers should be between ten centimeters (4 inches) and one meter (39 inches) apart, and the path between the two devices should be clear of obstacles. If the organizers are too close or too far apart, you receive a "Beam interrupted" message. To correct the problem, ensure the devices are properly aligned and within range. Note: IR beaming was originally designed to share information with other Palm Computing organizers. Sharing information with other IR devices, such as a printer, is available on a limited basis. For more information, visit our web site at http://www.palm.com. Hints for conserving battery life --------------------------------- The higher the brightness level, the faster it drains the battery of your organizer; so when in low light conditions, adjust the brightness of your display to a lower setting. Positioning the slider approximately 1/4 of the way across the brightness display dialog box is recommended for most occasions. This is also the approximate default factory setting. In this position, under normal use, the battery can last up to 2 weeks. To access the Brightness Adjust dialog box: 1. Press the power button to turn on the organizer. 2. Press and hold the power button for a couple of seconds. Another way to conserve the life of your battery is to decrease the "Auto-off after" setting in Preferences to 30 seconds. To get to Preferences: 1. Tap Applications icon 2. Tap Prefs icon 3. Select General from the menu Checking memory information --------------------------- To check the size, records, and versions of applications installed on your organizer: 1. Tap the Applications icon. 2. Tap the Menu icon. 3. Tap Info. Hints for using Mail -------------------- * If you are using Eudora, select Always or When Eudora is Running as the MAPI setting in the Tools/Options menu in Eudora. Also, make sure that Eudora is running before performing a HotSync operation. If you are using Eudora and you view a message marked "New" on your organizer and that message includes an attachment on the desktop, the attachment is deleted at your next HotSync operation. The Mail application does not notify you when an e-mail includes attachments. * If you are using Microsoft Outlook Express 4.0 with Palm Desktop software: 1. Start Outlook Express. 2. From the Tools menu, choose Options. 3. Make sure the following options are both set: o Make Outlook Express my default e-mail program o Make Outlook Express my default Simple MAPI client * If you are using Microsoft Outlook Express 5.0 or higher: 1. Start Outlook Express. 2. From the Tools menu, choose Options. 3. Click the General tab, and find the heading Default Messaging Programs. 4. If Outlook Express is not the default Mail handler, click Make Default. * If you are using Outlook 2000: 1. Open the Control Panel. 2. Double-click the Internet icon. 3. Click the Programs tab. 4. Select Microsoft Outlook for the e-mail program. 5. Click OK. Printing the euro symbol ------------------------ Even with operating system support, problems may arise while printing the euro symbol if built-in printer fonts do not support the symbol. When a font is present on both the printer and the computer, the font in the printer will be used by default to increase printing speed. If the printer font is not updated to include the euro, a box will be printed instead of the euro symbol. Applications can work around this problem by sending a bitmapped image of the euro to the printer, or by not using the printer's built-in fonts (if allowed). Microsoft recommends that users discuss these issues with their printer vendors. MACINTOSH SUPPORT ================= *Be sure to visit Palm's Macintosh web site for the latest news and information: http://www.palm.com/macintosh/. *If the computer running Palm Desktop software synchronizes with more than one Palm Computing organizer, each organizer MUST have a unique name. You assign the username to your organizer the first time you perform a HotSync operation. Please be aware that synchronizing more than one Palm Computing organizer with the same username causes unpredictable results and, potentially, loss of your personal information. TECHNICAL SUPPORT INFORMATION ============================= 3Com Corporation / Palm Computing Phone: 847-262-PALM (7256) Fax: 847-262-4329 Web site: www.palm.com E-mail: support@palm.com Outside the U.S., please refer to the Worldwide Customer Support card for a complete technical support contact list. Copyright ========= Copyright © 1999 Palm Computing, Inc. or its subsidiaries. All rights reserved. HotSync and Palm Computing are registered trademarks, and Palm and Palm IIIc are trademarks of Palm Computing, Inc. or its subsidiaries. Other product and brand names may be trademarks or registered trademarks of their respective owners.