PROBLEM REPORT FORM Please help us by completing this problem report form when reporting any difficulties or problems encountered during installation or normal use of your product(s). Send the completed problem report form by Email or Fax to your authorized reseller. If possible, please attach/include printout or screencapture of the Client Manager, Help, Version Info. This information can also be saved in a file by the Client Manager, Advanced, Card Diagnostics, Generate Report function. C O N T A C T I N F O R M A T I O N: Date: ______________________________________ Customer Name: ______________________________________ Contact name: ______________________________________ Telephone: ______________________________________ Email address / Fax: ______________________________________ P R O D U C T I N F O R M A T I O N: Products Used: [ ] PC Card [ ] ISA Adapter [ ] PCI Adapter [ ] Embedded Card (Mini PCI) [ ] USB Client [ ] Ethernet Converter EC/EC-S Part Number (P/N): ______________________________________ Serial Number (S/N): ______________________________________ Firmware version: ______________________________________ S O F T W A R E (Check the readme.txt file or Client Manager, Help, Version Info) Driver Name: [ ] NDIS 3 Miniport Driver [ ] NDIS 4 Miniport Driver [ ] NDIS 5 Miniport Driver [ ] NDIS 5 USB Driver [ ] Windows CE Driver [ ] DOS Card Access Driver [ ] DOS ODI Driver [ ] DOS Packet Driver [ ] Linux Driver / Source Lib. [ ] OTHER, ________________________ Variant and Version: ______________________________________ Utility Name: [ ] Client Manager (provide report file) [ ] WaveMANAGER/EC (provide log file) [ ] WSU (Card Firmware Update) [ ] OTHER, _________________________ Variant and Version: ______________________________________ Obtained from: [ ] CD-ROM, labeled: _________________________________ [ ] My MS-Windows CD-ROM [ ] My Computer's hard disk (pre-installed) [ ] The Internet: _________________________________ I N F O R M A T IO N A B O U T Y O U R C O M P U T E R Manufacturer: ______________________________________ Type (name/number): ______________________________________ Processor type: [ ] Intel Pentium ____type ______MHz [ ] AMD ____________type ______MHz [ ] Other: _________________________________ Bus type: [ ] PC Card (PCMCIA) [ ] ISA [ ] PCI [ ] Mini PCI [ ] USB Operating System: [ ] MS-Windows 95 [ ] MS-Windows 95 A (OSR1) [ ] MS-Windows 95 B (OSR2) [ ] MS-Windows 98 [ ] MS-Windows 98 SE (Second Edition) [ ] MS-Windows Milennium Edition [ ] MS-Windows 2000 Service Pack ___________________ [ ] MS-Windows XP [ ] MS-Windows NT v4 Service Pack ___________________ Card Manager ___________________ [ ] MS-Windows CE version __________ [ ] Linux, Distribution & version: _________________________________ [ ] MacOS Release __________________ [ ] DOS Version ____________________ [ ] Other: _________________________ N E T W O R K S E T T I N G S Describe your Network: Wireless computers connected via: [ ] Access Point Manufacturer name & type: _________________________________ [ ] Residential Gateway Manufacturer name & type: _________________________________ [ ] Peer-to-Peer workgroup [ ] Other: __________________________ Network Operating System [ ] Microsoft Networking Version: ________________________ [ ] Other, please specify: Name: ________________________ Type: ________________________ Version: ________________________ Network Protocols: [ ] TCP/IP [ ] IPX/SPX [ ] NetBEUI [ ] AppleTalk [ ] Other: __________________________ Frame Type (if known) [ ] 802.3 [ ] Ethernet-II [ ] Other: __________________________ IP Address Settings [ ] via DHCP [ ] Fixed: IP Address: _____________________ Subnet Mask: ____________________ Default Router/Gateway: _________ P R O B L E M D E S C R I P T I O N: LED behavior [ ] LED activity seems normal [ ] NO LED activity at all [ ] Unexpected LED behavior (please describe): ___________________________________________________________ ___________________________________________________________ Error/warning message [ ] None [ ] Yes (describe complete message): ___________________________________________________________ ___________________________________________________________ When did the error occur: [ ] Upon first-time installation [ ] When I was trying to update the [ ] Driver [ ] Utility [ ] Card firmware using WSU [ ] Infrastructure product(s) [ ] When I tried to uninstall the software [ ] Other, please describe: ___________________________________________________________ ___________________________________________________________ Detailed problem description: ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ Troubleshooting done: ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ **************************************************************** END OF FORM THANK YOU FOR YOUR EFFORT ****************************************************************